We offer an exhaustive range of business English and soft skills courses for organisations of all sizes in online, on-site or in-class modes. Depending on your company‘s specific need and size, we deliver fully customised programmes to suit the specific learning needs of your team members and workforce.
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Depending on your organisation’s specific need and size, we deliver fully customized programs
Trickle down communication skills throughout the organization and positively impact everyone involved.
The Workplace Communication skills training module is empowered to teach the essential communication skills that will bring success in the workplace. The primary aim of this corporate training course is to enable your employees with an understanding of the impact that their communication skills can have on your clients. The contents of this communication skills training program would help your employees to explore the different ways in which they can succeed to put across their point clearly and effectively.
Our Communication Skills training program is well structured and can be further customized with this objective in mind providing valuable insights, knowledge, skills and processes to enable poor or average communicators to become excellent communicators and make a change in their personality.
How do we communicate and what are the factors that affect communication?
Understanding communication barriers.
Paraverbal communication skills - the truth and the tone.
What does your body language communicate?
How to speak like a star?
Understanding active listening and sending good signals.
Asking open, closed and probing questions.
Art of sharing ideas and perspectives.
Establishing a common ground for communication
The strength of empathy in communication.
Give your organisation and your employees the edge in presenting over your competitors
The presentation skills training programme will teach your employees the essential presentation skills that will make giving presentation in public far less scary and more enjoyable. This corporate training programme for presentation skills includes topics that would help participants with using various visual aids and engaging their audience with the key highlights of their presentation.
It covers all of the above areas by using a variety of interactive and practical exercises which prepare the participants for their ultimate presentation.
This power-packed programme focuses on the following components with latest practices in presentation skills especially in business and academic environments.
Creating the presentation with the respective audience in mind
Choosing the basic and advanced delivery methods
Overcoming nervousness while presenting
Creating compelling PowerPoint presentations, design vs content
Making an engaging story that the audience will remember
Becoming a communicator rather than acting only as a presenter
Keeping the audience out of boredom
How to handle difficult questions from the audience
Making your presentation viral so that your audience will spread your message through word of mouth
Learning the art of storytelling
Illustrating the content to register in the mind
Emphatically answering the audience
Summarising and closing notes
Secure maximum value for your organisation through a mastery of negotiation techniques
Our negotiation skills programme equips your Employees with the skills to close deals that might otherwise be deadlocked, maximise value in the agreements they reach, and resolve differences before they escalate into costly conflicts.
Your team will learn to negotiate effectively and fairly to make thousands more than they would otherwise, while using smart tactics to increase their bargaining power.
They combat common techniques to ensure their profit isn't diminished without them noticing. They will be confident in starting and finishing a negotiation. Develop mental and emotional strength to keep pushing until they get a great price. Bargain over everything from huge corporate deals, to flea market haggles.
This course covers everything about negotiation, step by methodical step. We'll look at planning and preparing, opening the conversation, creating a win/win situation and how to close the deal having got what you wanted in a non-confrontational manner. We'll talk about tradeables - what they are and why they're key to the negotiation process, and how to combat the common techniques that might be used against you.
By the time you finish this course, you'll be able to enter negotiations from a position of power. You'll have acquired vital skills and bargaining tactics and know exactly how to steer your way to an outcome that everyone will be satisfied with. As well as mastering the art of negotiation, you'll be armed with a set of practical tools that you can start using right away to get better results in your business deals.
Practical tools and techniques for negotiating your way to a happier, more fulfilled professional career
How to enter negotiations from a position of strength with a suitable opening offer
Tools to help you create a non-confrontational conversation
Learn how to plan your negotiation toolkit
Simple negotiation phrases and tactics that will get you what you want
Recognise common techniques that will be used against you - and discover how to combat them
Tradeables - what they are and why they're vital
Setting your walk away point
Overcome excuses and worries around negotiating
Successfully close the deal without compromising
And as always, it's 100% practical, and with no difficult technical jargon
Conceptualise the ideas of business etiquette and figure out how to apply the rules in a wide assortment for common business situations.
Our business etiquette training program will help the participants look and sound their best regardless of what the circumstance is. This course clarifies the practices and unwritten "standards" of business decorum that all workers ought to realise and follow at work and in outdoor business settings. It portrays the etiquette conventions and practices that representatives can use to encourage working relationships, improve business dealings, decrease stretch and build efficiency in business contracts.
This business etiquette program is intended for individuals recently joining or as of late coming back to the workforce. It covers working environment designs and worthy practices: suitable business dress and preparing, verbal correspondence, phone skills, time management, and general proficient deportment.
This business etiquette training module can without much of a stretch be changed in accordance with your organization's particular difficulties and arrangements. It is additionally well suited for companies which face inappropriate behaviour of employees, why not correct them rather than firing them.
Might you want to -
Figure out how to make an enduring positive impression?
Shine your relational abilities so you can land that fantasy marketing deal.
Utilise the Internet to create connections?
Figure out how to viably convey utilising the phone?
Dress professionally for each event?
Dine professionally in a business domain?
Appear with a shine to assemble connections online and in individual?
If you agree with any one of these questions, then Workplace Etiquette is the course you need to take. In this carefully designed programme you will learn all that you have to know to appear polished and professional. You will build better and more enduring connections. What's more you will feel more confident than you ever felt before, regardless of what the business setting is. This business etiquette course will give you the apparatus to take your business to the next level.
Understanding etiquette
What defines etiquette?
The importance of business etiquette
Networking for success
Making an effective introduction
Making a great first impression
Minimizing nervousness
Utilising business cards effectively
Recalling names
The meet and greet
The three—step process
The four levels of conversation
The dining in style
Understanding your place setting
Cutlery rules
Using your napkin
Eating your meal
Tight spots and possible solutions
Eating out
Requesting in a restaurant
About alcoholic beverages
Paying the bill
Tipping
Business email etiquette
Tending to your message
Linguistic use and acronyms
Main five technology tips
Telephone etiquette
Building up an appropriate greeting
Managing voicemail
Mobile phone - dos and don‘ts
The written letter
Cards to say thanks
Formal letters
Casual letters
Dressing for success
The meaning of colours
Deciphering common dress codes
Choosing what to wear
International etiquette
General rules
Essential points
Readiness tips
Make sure your customer service team is skilled, empathetic & engaged
No matter how great your product is or how talented your staff is, one of the things that customers are most likely to remember is the direct interaction they have with your company.
Is your staff skilled enough to understand customer service matters to fulfil organisational needs?
Do they turn complaints into opportunities?
Do they match and fulfil the needs of their customers to generate satisfaction?
Can they communicate and listen effectively to decode the customer's requirements?
To many companies offering customer service training is one of the most challenging and neglected areas of management, including those with modern call-centers. For customers the quality of customer service determines whether to make the purchase, and particularly whether to continue as a customer.
Our customer service training for the corporate training bucket would enable your employees to retain customers by providing excellent customer service and produce many positive benefits for your company aside from the regular revenue and profit results.
Understand what are customers and customer service
Establish a positive attitude - appearance, power smile, staying energised
Identify and address customer needs
Generate return business
Turning difficult customers around
In-person customer service
Delivering customer service over the phone
Providing electronic customer service
Recovering difficult customers
Improve customer service interactions
Allow customers to provide feedback
Act on the negative feedback
Remove confusion, miscommunication, and uncertainty, while increasing professionalism with your emails — we'll show you how!
• Have you ever sent an e-mail message and instantly regretted it later?
• Or maybe you've looked back and reread the email you wrote, only to discover that it could easily be misunderstood?
• Have you ever got tangled in the lengthy email threads, whereas you could have passed your message with a single email?
Well! You're not singled out. You can't leave clarity in your rnessagesto a chance ofbeing understood.You certainly need our E-mail Etiquette workshop. This easy to learn soft skills training programme covers all aspects of emailing to ensure that your message just says what you intended to.
• How to make the best use of emails
• Email structures to achieve clarity and successful communication
• To write for the reader — effective subject lines
• Email effectiveness — managing recipients and messages
• Perfect grammar because it matters
• Format messages for readability
• Learn to write professionally and brand broadcast emails
• Learn to avoid senders regret by proof reading
• Understand ‘netiquette’
• Master the inbox using some core principles and email functions
• Attaching files to an e-mail Vs web links
• Email policies — forwards, viruses, disclaimers
• When sending an e-mail is necessary and appropriate — and when it isn't
• How to avoid grammar and spelling mistakes in your e-mails
• How to write effective subject lines
• Who should be included on an e-mail?
• And much more!